Enquiries 01992-578 885

The Battersea Pen Home - England
Vintage and Modern Fountain Pen Specialists
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Ordering
For all orders in Sterling, use our Secure Order Form or shopping cart or phone us on 01992-578 885 (11am-4pm GMT)
You can also fax your order to 01992-578 485 and use our Fax Order Form
 
Payment

Pounds - Visa, Mastercard, Amex, Delta, Maestro, Solo
Please note that we do not accept Electron cards
We do not accept Paypal for orders in pounds sterling

If you would like to order/pay in US dollars or Euros, you need to use Paypal. 
Our Paypal email account is admin@penhome.co.uk
We only ship to confirmed Paypal addresses

Prices in US$ apply only to shipments to destinations outside the European Union

Please note that all orders are accepted at our sole discretion and that we reserve the right to refuse an order or to ask for payment by bank transfer.

If we are unable to verify your billing address with your card company, then we will ask you to pay by Paypal (with confirmed address), Amex or bank transfer.
 
Delivery in UK

Royal Mail Special Delivery (or courier by DX-Secure) is included in the price for orders over £100. Orders under £100 are sent First Class with proof of posting with a flat rate postage charge of £1.65 plus 40p per bottle of ink or £2.95 for orders including stationery. 

We will only deliver to the cardholder's billing address or to a confirmed business address (school, company etc) unless you are an existing customer and known to us
 
Shipping outside the UK We ship by Royal Mail Insured Airmail Services free of charge for orders over £100 if available for your country. These services are NOT trackable outside the UK but are insured. Orders under £100 are sent by Airmail with proof of posting and charged at cost.

We also ship by FedEx at an additional subsidised cost of £30 (US$50 - €40) for orders over £200. This is directly trackable at Fedex.  If your order is for less than £200, Fedex is still available but will be at cost so please ask for a quotation before ordering.

Please note that we are unable to ship to Indonesia, Nigeria and certain other countries
 
Returns and Cancellation Policy We accept back any pen which is not satisfactory for any reason for a full refund.  We will not accept repeat orders from customers who abuse this returns policy.  Please let us know that you will be returning the goods within 7 working days of receipt.

You also have an unconditional right to cancel your order within 7 working days from receipt of the goods without giving a reason and we will then refund your money as soon as possible but within 14 days of your cancellation and return of the goods.
This does not affect your statutory rights as a consumer.

We reserve the absolute right to decline to accept any order at our sole discretion.

Handling Complaints
We will acknowledge the complaint within 5 working days and provide a likely timescale for resolving the dispute and keep the consumer informed about progress
 
We are an authorised credit card merchant with Barclaycard Merchant Services, UK

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We are also an authorised American Express merchant